Executive Customer Service

4 weeks ago

Bengaluru, Karnataka, India WS Audiology Full time

Driven by the passion to improve quality of people s lives WS Audiology continues to grow as market leader in the hearing aid industry With our commitment to increase penetration in an underserved hearing care market we want to accelerate our business transformation in order to reach more people more effectively We are looking for a dedicated and empathetic Executive - Customer Service to join our team This role is pivotal in ensuring a seamless customer experience by managing orders addressing inquiries and building strong relationships with our customers If you are passionate about helping people and thrive in a fast-paced environment we d love to hear from you What you will do Receive and process orders for trading goods repair units return materials and custom products Maintain accurate customer records by documenting all interactions solutions and follow-ups in CRM ERP email systems Manage inbound and outbound communication via email telephone and chat to resolve queries related to orders services and returns Foster strong customer relationships through empathy understanding and patience Respond promptly and professionally to customer inquiries and complaints Communicate effectively with internal teams to ensure timely resolution of customer issues Provide feedback to improve customer service processes and ensure customer satisfaction Uphold workplace etiquette by maintaining a clean and organized workstation and adhering to company values What you bring Experience Minimum 5 years of relevant experience in customer service or a similar role Proficiency in English Kannada and Hindi Strong communication and problem-solving skills Familiarity with CRM and ERP systems is a plus Personal competencies A positive empathetic and professional attitude at all times Ability to multitask and manage time effectively Strong attention to detail and organizational skills Team player with a collaborative mindset Commitment to continuous improvement and customer satisfaction Who we are At WS Audiology we provide innovative hearing aids and hearing health services Together with our 12 000 colleagues in 130 countries we invite you to help unlock human potential by bringing back hearing for millions of people around the world With us you will become part of a truly global company where we care for one another welcome diversity and celebrate our successes Sounds wonderful We can t wait to hear from you WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all Regardless of race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self

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