Customer Service Executive

3 days ago

bangalore, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

Urgent Hiring || Customer Support Executive || Bangalore Profile:- Customer Support Executive Experience:- Min 1 Year CTC:- Upto 3.6 LPA (Depend on the interview) Location:- Bangalore Working Days:- 6 Days Key Responsibilities: Handling Inquiries: Responding to customer questions via phone, email, chat, or social media. This includes providing information about products, services, pricing, and policies. Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges. Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system. Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers. Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience. Building Relationships: Fostering positive customer relationships through professional and empathetic communication. Essential Skills: Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely. Problem-Solving Skills: The ability to analyse situations, identify root causes of problems, and develop effective solutions. Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanour. Interpersonal Skills: Building rapport with customers and colleagues. Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills. Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.

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