Banking Customer Service
3 weeks ago
Key Responsibilities:
- Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat
- Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner
- Adhere to compliance standards and maintain confidentiality of customer information
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution
- Update customer records and maintain detailed logs of interactions
- Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores
Requirements:
- Bachelor's degree in any discipline (Commerce/Finance preferred)
- 13 years of experience in customer service or support roles, preferably in the BFSI sector
- Excellent verbal and written communication skills in English (additional regional language proficiency is a plus)
- Basic understanding of banking products and processes
- Ability to work independently and handle high-pressure situations with professionalism
- Willingness to work early morning shifts as per business requirements
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