Banking Voice Support Process

3 weeks ago

Bengaluru, Karnataka, India Jobshop Full time
Job Description

- We are looking for a Banking Voice Support Process associate to join our team in India. The ideal candidate will be responsible for providing exceptional customer service to our banking clients through effective communication and problem-solving skills.
- Handle inbound and outbound calls for banking services.
- Assist customers with account inquiries and resolve issues.
- Provide information on banking products and services.
- Ensure customer satisfaction by delivering timely and accurate responses.
- Document customer interactions and maintain accurate records.
- Collaborate with team members to improve service quality.
- 1-4 years of experience in voice support or customer service, preferably in banking.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to handle customer complaints.
- Familiarity with banking products and services is a plus.
- Proficient in using computer systems and CRM software.
- Ability to work in a fast-paced environment and manage multiple tasks.

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