
international voice and chat process
3 weeks ago
Description
We are seeking an experienced professional for the role of International Voice and Chat Process. The ideal candidate will have a strong background in providing customer support in a fast-paced international environment, ensuring high levels of customer satisfaction through effective communication and problem-solving.
Responsibilities
- Provide exceptional customer service through voice and chat support to international clients.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Ensure timely and accurate responses to customer requests and issues.
- Collaborate with team members to improve service quality and customer satisfaction.
- Maintain up-to-date knowledge of products and services to provide accurate information to customers.
- Document interactions and escalate issues as necessary.
Skills and Qualifications
- 8-12 years of experience in international voice and chat support.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think critically under pressure.
- Proficiency in using customer service software and tools.
- Ability to handle difficult situations with empathy and patience.
- Strong attention to detail and ability to multitask effectively.
- Experience in a similar role within a BPO or customer service environment is preferred.
NAME : LINISHA V
WHATS UP NUMBER : 6364327837 E-MAIL : [Confidential Information]
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