CRM Service Manager

2 days ago


Cochin, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000

Job Overview

We are seeking a highly motivated and customer-focused CRM professional to join our team. This is an excellent opportunity to provide exceptional customer satisfaction.

The ideal candidate will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently.

Key Responsibilities

  • Handling customer inquiries via phone, email, or chat
  • Providing prompt and accurate responses to customer inquiries
  • Resolving customer complaints and issues in a timely and professional manner
  • Collaborating with the sales team to provide seamless support throughout the sales process
  • Utilizing CRM software to track customer interactions, document inquiries, and generate reports

Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry
  • Excellent verbal and written communication skills in English and Hindi
  • Strong interpersonal skills to build rapport and maintain positive customer relationships

Work Environment

Our work timings are from Monday to Saturday, 9:30 am to 6:30 pm. We offer a dynamic and challenging work environment where you can grow and develop your skills.



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