
Service Manager
3 days ago
This role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closureScheduling and running CAB meetings and publishing reports, document management, Project level critical data tracking and Project status reportingPrepare for CAB meetings and run CAB in senior customer stake holders presence, ensuring right levels of review and approval, and publish reports on changes planned as well as changes completed along with status Be available on call to support Critical Incidents in the capacity of Critical Incident ManagerSchedule the bridge and send invite to all agreed stakeholders in the event of a critical incident, Collect all relevant details of the incident on the bridge, follow up regularly to ensure traction from the relevant teams to lead to a quick resolution, publish reports to Customer's senior stakeholders regularly on the status and next steps until stability is verifiedConduct PIR meetings and track action items to closureSupport in Problem management by chasing the right teams to ensure root cause identification for all P1 and P2 incidentsConduct Audits on Service Now and Documentation Repository regularly to ensure adherence to agreed processesSupport in gathering SLAs and publishing the reports weekly ahead ofWhat you Bring:Bachelor's degree (preferably Engineering)Excellent communication and interpersonal skillsUnderstanding of the Retail domain and terminologiesHigh level understanding on the an overall system architectureLike the function of different componnets like DB, application servers, web servers, DNS, firewall, etcSharp Problem-solving and critical-thinking skillsFamiliarity with Service Delivery tools like Service NowStrong knowledge on Advanced Excel features is a plus
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property manager-job code-j180825-kochi
2 weeks ago
Cochin, Kerala, India Service Group Full timeJOB TITLEPROPERTY MANAGER-JOB CODE-J180825-KOCHI GENDERMALE/FEMALE EXPERIENCE REQUIREDMIN 5YRS EXP SALARYNEGOTIABLE QUALIFICATIONANY DEGREE
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Lead Assistant Manager
4 weeks ago
Cochin, Kerala, India EXL Service Full timeCA inter MBA or commerce Post Graduate with 8 years experience in General Accounting Auditing Finance Audit Firm Tax Good Communication skills Good Knowledge in Excel Knowlege in oracle and experience in BPO industry will be an added advantage Should have experience in team lead postion Should be ready to work in night shift and work from...
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Global Client Services Manager
1 day ago
Cochin, Kerala, India beBeeStrategist Full time ₹ 7,20,000 - ₹ 10,80,000Client Servicing Director Job DescriptionThis role demands a strong communicator with advertising agency experience, an eye for detail, and the ability to align strategic brand objectives with compelling creative work.The candidate will lead client relationships and execution across creative and marketing projects, supporting business development across...
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Service Planner
3 days ago
Cochin, Kerala, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, RentokilPCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number onepest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCIaims to set new standards for customer service having operations...
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Senior Executive
4 weeks ago
Cochin, Kerala, India EXL Service Full timeProcessing invoices and recording payment for goods and services and related expenses in the General Ledger Verifying and processing of expense claims Setting up vendor accounts and reconciling statements Work with client contacts vendors for timely resolution of pricing and quantity discrepancies on invoices and invoice exceptions Respond to AP inquiries...
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Service Desk Coordinator
2 days ago
Cochin, Kerala, India beBeeServiceDeskManager Full time ₹ 3,00,000 - ₹ 6,00,000Job SummaryThis role involves overseeing daily activities of an IT service desk or help desk team. The ideal candidate will ensure customer issues and technical support requests are addressed promptly.Main ResponsibilitiesTeam Supervision:The Service Desk Manager will manage a team of technicians or support staff.They will provide guidance, coaching, and...
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Senior Service Leader
5 days ago
Cochin, Kerala, India beBeeAchievement Full time ₹ 8,00,000 - ₹ 15,00,000Service ExecutiveWe are seeking an experienced professional to lead our service operations across multiple locations in Kerala and Tamil Nadu. The ideal candidate will have a proven track record of delivering top-notch service, ensuring operational excellence, and driving customer satisfaction in the passenger car segment.Oversee day-to-day service...
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IT Service Desk Head
2 weeks ago
Cochin, Kerala, India Litmus7 Full timeWe are looking for professionals with solid experience in setting up and running IT Help Desk and Desktop Support operations aligned with IT Service Management (ITSM) and ITIL processes. The ideal candidate will have experience establishing support processes from the ground up , and working in a global, multi-language technical Help Desk environment . ...
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Service Delivery Specialist
3 days ago
Cochin, Kerala, India beBeeServiceDelivery Full time ₹ 8,00,000 - ₹ 12,00,000This role is responsible for providing Service Governance support and ensuring the successful delivery of Projects. Key responsibilities include:Key ResponsibilitiesCritical Incident Management: Be available on call to support Critical Incidents in the capacity of Critical Incident Manager, scheduling the bridge, sending invitations to stakeholders,...
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Customer Service Expert
2 hours ago
Cochin, Kerala, India beBeeCustomerService Full time ₹ 24,00,000 - ₹ 48,00,000Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.We strive to deliver exceptional customer experiences through timely, efficient, and effective solutions.Main Responsibilities:Interact with customers, address their inquiries and concerns, and...