Service Delivery Specialist

3 days ago

Cochin, Kerala, India beBeeServiceDelivery Full time ₹ 8,00,000 - ₹ 12,00,000

This role is responsible for providing Service Governance support and ensuring the successful delivery of Projects. Key responsibilities include:

Key Responsibilities
  1. Critical Incident Management: Be available on call to support Critical Incidents in the capacity of Critical Incident Manager, scheduling the bridge, sending invitations to stakeholders, collecting incident details, and following up regularly to ensure resolution.
  2. PRI and Closure: Conduct PIR meetings, track action items, and ensure closure.
  3. Problem Management: Support in identifying root causes for P1 and P2 incidents by chasing relevant teams.
  4. Audit and Compliance: Conduct regular audits on Service Now and Documentation Repository to ensure adherence to agreed processes.

Additionally, this role involves:

  • Scheduling CAB meetings, publishing reports, and document management.
  • Project level critical data tracking and status reporting.
  • Preparing for CAB meetings, running them in senior customer stakeholders' presence, and publishing reports.

To be successful in this role, you should have:

Requirements
  • Bachelor's Degree: Preferably in Engineering.
  • Communication and Interpersonal Skills: Excellent understanding of Retail domain and terminologies.
  • System Architecture: High-level understanding of overall system architecture and components like DB, application servers, web servers, DNS, firewall, etc.
  • Problem-Solving Skills: Sharp problem-solving and critical-thinking skills.
  • Service Delivery Tools: Familiarity with Service Now and strong knowledge of Advanced Excel features.
You Will Bring:

The ideal candidate will bring a Bachelor's degree in Engineering and excellent communication and interpersonal skills. They will also have a high-level understanding of the Retail domain and system architecture, as well as sharp problem-solving and critical-thinking skills. Additionally, they should be familiar with Service Now and have strong knowledge of Advanced Excel features.

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