AVP Service Delivery

3 weeks ago

Cochin, Kerala, India EXL Full time
Job Description

- The role will manage a single or multi-client portfolio in healthcare domain with span of control of 400 - 500 employees
- The role will be responsible for ensuring noiseless delivery across the accounts, working closely with the onshore teams to support sales opportunities, and moving each of the delivery accounts towards Intelligent (a combination of leveraging AI, robotics, and analytics effectively)
- The responsibility would be to manage multiple teams who would work from different offshore locations for US Helathcare payer business
- Preferably experience with Claims, Appeals, Utilization management, Back office enrollment, prior Auth
- Engage with various existing support teams (Process Excellence/ Digital / Analytics) that will help us achieve the results
- Manage relationships with customers at the senior management level and ensure customer satisfaction
- Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
- Responsible for tracking and driving all process parameters critical to quality for process delivery
- Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
- Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met

Profession Skills RequirementOperational Skills

- Prior work experience in managing US Healthcare payer client/s independently in a third-party organization.
- Need to have management skills to manage large teams and take both top line & bottom line responsibilities
- Candidate should have ability to respond rapidly and creatively address problems and opportunities, to devise solutions that address the business needs.
- Proven track record of managing and growing businesses
- Ability to work in a matrix organization and be sensitive to cross cultural/geographical sensitivities
- Ability to create a strategy, implement it and be operational at the same time.

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