Service Delivery Leader

1 day ago

Cochin, Kerala, India beBeeLeadership Full time ₹ 2,50,00,000 - ₹ 3,50,00,000
Job Description

We are seeking a seasoned professional to lead large-scale operations across the banking, financial services, and insurance sectors.

The ideal candidate will possess a strong background in wealth management, retail banking, compliance, and financial risk functions.

Key Responsibilities:

  • Lead end-to-end service delivery management for global banking and financial clients, ensuring operational excellence and compliance.
  • Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience (CX) objectives.
  • Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
  • Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.

Requirements

Core Skills & Competencies:

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
  • Proven ability to lead and scale operations of 200+ FTEs.
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.
  • Strong experience in transition management, risk assessments, and due diligence.
  • Ability to drive automation, digital transformation, and process improvements.
  • Exceptional leadership, stakeholder management, and executive communication skills.

Preferred Background:

  • 15-18+ years of progressive experience in Service Delivery / Program Management within BFSI domain.
  • Previous leadership roles with top-tier IT Services / Consulting firms
  • Strong exposure to Client Due Diligence, Compliance Operations, Risk & Audit Management.

  • Strategic Leader

    18 hours ago

    Cochin, Kerala, India beBeeLeader Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    The Role Overview:As a seasoned leader, you will take on the Associate Director position to oversee end-to-end operations. You will act as a key liaison between external clients, internal teams, and support staff.This role is responsible for ensuring alignment with contractual obligations and delivering service excellence. It is a critical leadership...

  • AVP Service Delivery

    3 weeks ago

    Cochin, Kerala, India EXL Full time

    Job Description- The role will manage a single or multi-client portfolio in healthcare domain with span of control of 400 - 500 employees- The role will be responsible for ensuring noiseless delivery across the accounts, working closely with the onshore teams to support sales opportunities, and moving each of the delivery accounts towards Intelligent (a...

  • Service Delivery Specialist

    4 days ago

    Cochin, Kerala, India beBeeServiceDelivery Full time ₹ 8,00,000 - ₹ 12,00,000

    This role is responsible for providing Service Governance support and ensuring the successful delivery of Projects. Key responsibilities include:Key ResponsibilitiesCritical Incident Management: Be available on call to support Critical Incidents in the capacity of Critical Incident Manager, scheduling the bridge, sending invitations to stakeholders,...

  • Senior Service Leader

    6 days ago

    Cochin, Kerala, India beBeeAchievement Full time ₹ 8,00,000 - ₹ 15,00,000

    Service ExecutiveWe are seeking an experienced professional to lead our service operations across multiple locations in Kerala and Tamil Nadu. The ideal candidate will have a proven track record of delivering top-notch service, ensuring operational excellence, and driving customer satisfaction in the passenger car segment.Oversee day-to-day service...

  • Experienced Program Service Leader Wanted

    1 hour ago

    Cochin, Kerala, India beBeeLeadership Full time ₹ 1,25,48,800 - ₹ 1,56,02,000

    Program Service Manager RoleWe are seeking a highly skilled and experienced individual to join our team as a Program Service Manager.This key position is responsible for overseeing the hiring, training, and development of Trip Leaders who lead Senior Americans on land tours in South India and Sri Lanka. The successful candidate will report directly to our...

  • Delivery Solutions Director

    2 hours ago

    Cochin, Kerala, India beBeeDelivery Full time ₹ 1,20,00,000 - ₹ 1,65,00,000

    Delivery Leadership RoleAbout this Position:This role involves leading and managing a team to ensure successful delivery of high-quality solutions to clients.Key Responsibilities:Lead and manage delivery teams, overseeing project managers, developers, and architects specializing in Salesforce delivery and migration.Support hiring and growing the cloud...

  • Project Leader

    22 hours ago

    Cochin, Kerala, India beBeeProjectLeader Full time ₹ 18,00,000 - ₹ 25,00,000

    About the RoleCybage is a technology consulting organization specializing in outsourced product engineering services. As a leader in technology & product engineering space, we work with some of the world's largest Independent Software Vendors (ISVs). Our solutions are focused on modern technologies and are enabled by a scientific, data-driven system called...

  • Senior Academic Leader

    2 days ago

    Cochin, Kerala, India beBeeAcademic Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Senior Academic Leader - BCA ProgrammeThe successful candidate will be responsible for overseeing the strategic development and delivery of our BCA programme. This is a leadership role that requires vision, direction, and a commitment to ensuring student learning outcomes are met.Key Responsibilities:Develop and implement effective strategies to...

  • Service Delivery Expert

    3 days ago

    Cochin, Kerala, India beBeeCustomer Full time

    Key Responsibilities for Service Engineer RoleThe primary goal of this role is to attract and retain potential customers by providing them with information about our products and services.Attracting customers involves answering their product and service questions, suggesting relevant information, and opening new customer accounts by recording account...

  • Service Delivery Expert

    22 hours ago

    Cochin, Kerala, India beBeeMobility Full time ₹ 80,00,000 - ₹ 2,00,00,000

    Job Title: Service ProviderTCS is Hiring for Service ProviderLocation: Bangalore and GurgaonExperience: 5 to 10 YearsKey Responsibilities:Fundamental to intermediate understanding of Cisco Mobility technologies, including:Cisco Gateways (PGW, SGW, MGW, SAEGW)Mobility Core Network Architecture (4G/5G)Call flows and protocols (GTP, Diameter, etc.)Fundamental...