Service Delivery Expert

4 days ago


Cochin, Kerala, India beBeeCustomer Full time
Key Responsibilities for Service Engineer Role

The primary goal of this role is to attract and retain potential customers by providing them with information about our products and services.

  • Attracting customers involves answering their product and service questions, suggesting relevant information, and opening new customer accounts by recording account details.
  • Maintaining customer records requires updating account information as needed.
  • Problem-solving skills are essential in resolving customer complaints regarding our products or services.
  • We determine the root cause of the problem, select and explain the best solution, expedite corrections, and ensure that the issue is resolved.
  • This role also requires excellent communication skills in English and Kannada languages.
  • Additionally, having a valid two-wheeler license is mandatory, along with a dynamic personality and willingness to travel and work as part of a team.
  • Candidates must be interested in servicing medical equipment and possess a degree in MBA, Diploma, BE, Graduate, ITI, Biomedical Electronics, Medical Electronics, or any graduate program.

Required Skills and Qualifications

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge


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