Restaurant Operations Manager

4 weeks ago

Mumbai, Maharashtra, India AccorHotel Full time

Restaurant Operations Manager

AccorHotel is seeking a skilled Restaurant Operations Manager to lead our Cantonese cuisine restaurant team. As a key member of our hospitality services team, you will be responsible for ensuring exceptional guest experiences, maintaining high standards of service, and driving business growth.

Key Responsibilities:

  • Leadership and Team Management:
    • Lead, motivate, and inspire a diverse team of restaurant staff to deliver outstanding service and uphold the restaurant's standards.
    • Conduct regular training sessions to enhance staff knowledge of Cantonese cuisine service standards and guest interaction skills.
  • Guest Experience:
    • Ensure every guest receives exceptional service, maintaining high levels of satisfaction and fostering loyalty.
    • Actively engage with guests to gather feedback and implement improvements to enhance the dining experience.
  • Operational Excellence:
    • Oversee day-to-day operations, including opening and closing procedures, reservation management, and inventory control.
    • Implement and maintain standard operating procedures to ensure efficient workflow and adherence to health and safety regulations.
    • Collaborate with the culinary team to develop and update menus, ensuring offerings remain innovative and authentic.
  • Financial Management:
    • Monitor and control operational costs, including labor, inventory, and utilities, to achieve budgetary goals.
    • Analyze financial reports and performance metrics to identify opportunities for revenue growth and cost optimization.
  • Marketing and Promotion:
    • Work closely with the marketing team to develop and execute promotional activities and events to drive foot traffic and increase revenue.
    • Utilize social media platforms and other marketing channels to raise awareness of the restaurant and attract new customers.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Proven experience in a managerial role within the hospitality industry, preferably in a high-end restaurant environment.
  • Strong leadership abilities with a demonstrated track record of building and managing successful teams.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and vendors.
  • Sound business acumen and proficiency in financial analysis and budget management.
  • Passion for food and beverage, with a deep understanding of Cantonese cuisine and culinary trends.
  • Flexibility to work evenings, weekends, and holidays as required.

Accommodations:

No

Employment Type:

Full-time

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