Restaurant Operations Manager

7 days ago

Mumbai, Maharashtra, India AccorHotel Full time
Restaurant Manager Job Description

Key Responsibilities:
  • Lead daily restaurant operations to ensure smooth and efficient service delivery.
  • Oversee the scheduling of restaurant staff including servers, hosts, and bartenders to maintain optimal staffing levels.
  • Implement and uphold high standards of service, cleanliness, and food safety protocols.
  • Monitor inventory levels and collaborate with the culinary team to ensure timely food and beverage replenishment.

Guest Experience:
  • Foster a culture of exceptional guest service by providing personalized attention and resolving any guest concerns or complaints promptly.
  • Regularly interact with guests to solicit feedback and ensure their satisfaction with the dining experience.
  • Implement strategies to enhance the overall guest experience, including menu development, special promotions, and creative presentation techniques.

Team Leadership:
  • Recruit, train, and mentor restaurant staff to uphold the Fairmont standard of excellence in service.
  • Provide ongoing coaching and performance feedback to ensure team members reach their full potential.
  • Foster a positive and collaborative work environment that encourages teamwork and mutual respect among staff members.

Financial Management:
  • Monitor and analyze restaurant performance metrics, including revenue, expenses, and profitability.
  • Develop and execute strategies to optimize revenue generation and maximize cost efficiency.
  • Implement effective cost control measures while maintaining the highest quality standards in food and beverage offerings.

Compliance and Safety:
  • Ensure compliance with all relevant health, safety, and sanitation regulations, as well as company policies and procedures.
  • Conduct regular inspections of the restaurant premises to identify and address any maintenance or safety concerns.
  • Stay abreast of industry trends and best practices to continuously improve restaurant operations and service quality.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Minimum of 5 years of progressive experience in restaurant management, preferably in a luxury hotel or fine dining establishment.
  • Proven track record of success in leading high-performing teams and achieving operational excellence.
  • Strong communication, interpersonal, and problem-solving skills.
  • Excellent organizational abilities and attention to detail.
  • Proficiency in MS Office suite and restaurant management software.
  • Flexibility to work evenings, weekends, and holidays as required.

Employment Type:
Full-time

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