Restaurant Operations Manager

1 month ago


Mumbai, Maharashtra, India Sapphire Foods India Full time

Restaurant Operations Manager

The Restaurant Operations Manager is responsible for ensuring the smooth operation of a restaurant in the absence of the Restaurant General Manager. This includes overseeing daily tasks, maintaining company standards, and ensuring exceptional customer service.

Key Responsibilities:

  • Process Champion
  • Responsible for closing and opening the restaurant
  • Ensures complete and timely execution of corporate and local marketing plans
  • Coordinate training, monitor rostering and attendance, champions recognition and motivation efforts of the team
  • Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
  • Assists Profit and Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program

Requirements:

  • Dedication to providing exceptional customer service
  • Good communication skills, strong interpersonal and conflict resolution skills
  • Exceptional team building capability
  • Education and Experience Preferable – 3 year Degree in Hospitality/Hotel Management with 0-3 years experience OR 1 yr Diploma in Hospitality with 2 yr work experience OR Graduate (any stream) with 2-3 yrs of work experience
  • Age 23 - 30


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