Phone Call Representative

1 week ago


Alwar, Rajasthan, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 19,80,000
Job Description

This position involves delivering exceptional customer service support and collections via phone calls to insurance companies, end customers, and handling various transactions.

Key Responsibilities:
  • Effectively assess and resolve inquiries, requests, and complaints primarily over the telephone, ensuring customer satisfaction at first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Meet agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key performance targets.
  • Evaluate efficiency measures and adhere to performance targets and process guidelines.
  • Leverage business tools and industry knowledge updates to identify problem areas and document business requirements through training sessions.
  • Maintain effective work procedures according to client process workflows and policy guidelines.
  • Comply with US healthcare compliance measures.

Required Skills and Qualifications: Strong verbal and written communication skills, neutral accent, good adaptation to US culture, ability to resolve customer queries in the first point of contact, professional, courteous, friendly, and empathetic, active listening skills, good data entry & typing skills, ability to multitask, capable of handling a fast-paced environment, team player, ability to contribute to the process through improvement ideas.



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