3 Days Left: Tele Calling Executive

2 days ago

Alwar, Rajasthan, India Women Pride Hospital & IVF Full time

Job Summary The Hospital Calling Staff is responsible for handling outbound and inbound calls to and from patients families medical staff and external agencies Their main tasks include appointment scheduling follow-up calls patient satisfaction surveys and general information dissemination This role is crucial in ensuring efficient communication between the hospital and its stakeholders Key Responsibilities Make outbound calls to patients for appointment reminders follow-ups and satisfaction surveys Receive inbound calls and provide accurate information regarding hospital services appointments and directions Schedule reschedule and cancel patient appointments using the hospital s management system Document call interactions inquiries and complaints thoroughly and accurately Transfer calls to the appropriate departments and escalate unresolved issues Maintain patient confidentiality and adhere to hospital privacy policies e g HIPAA Coordinate with clinical and administrative staff to ensure seamless patient experience Assist during high call volume periods and emergencies Requirements High school diploma or equivalent associate degree preferred Previous experience in a healthcare or customer service role is an advantage Excellent communication skills verbal and written Proficient in using phone systems and basic computer software MS Office hospital databases Ability to work under pressure and multitask effectively Compassionate and patient-centered approach Working Conditions Office-based role within a hospital environment May require working in shifts including weekends and holidays Requires long periods of sitting and speaking on the phone Job Type Full-time Pay 10 895 33 - 26 949 52 per month Benefits Health insurance Schedule Day shift Language Hindi Preferred English Preferred Work Location In person Speak with the employer 91 9053377732

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