
Senior Strategic Transformation Leader
5 days ago
We are seeking a highly skilled Transformation Director to lead the development and execution of transformation roadmaps for clients in the customer service/technology domain.
The ideal candidate will possess strong analytical skills combined with experience in driving complex improvement/transformation projects across multiple accounts/domains.
Ambitious projects focused on cost optimization, revenue enhancement & metric enhancement await your expertise.
You will work closely with consultants to develop business cases, analyze feasibility, and impact across multiple service lines.
A deep understanding of AI enabled Conversation Bots, RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma is essential.
Furthermore, collaboration within all organizational levels to build collaborative relationships and delivering results through effective negotiation and conflict management are expected from you.
This role may be the perfect fit for those who have a passion for transformation and innovation
- Develop and execute transformation roadmaps for clients
- Drive complex improvement/transformation projects across multiple accounts/domains
- Collaborate with consultants to develop business cases
- Analyze feasibility and impact across multiple service lines
- Build collaborative relationships within organizational levels
Benefits:
Competitive compensation package, opportunities for professional growth and development, and a dynamic work environment.
Requirements:
Strong analytical skills, experience in driving complex improvement/transformation projects, deep understanding of AI enabled technologies, excellent communication and collaboration skills.
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