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Technical Support Specialist
3 weeks ago
About Our Company
We are a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services.
As a Strategic Planning & Implementation Partner for global companies, we have seen significant success in winning high-value projects.
With a team of 200+ experienced specialists, we offer competitive pay packages, attractive policies, medical insurance benefits, and industry-leading trainings.
Job Summary
We are seeking a Junior Technical Support Engineer to provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python.
This role involves working with secure software platforms, cryptographic protocols, and certificate validation.
Key Responsibilities
- Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in a technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
Preferred Qualifications
- Experience working with REST APIs, tools like Postman, Linux/Unix environments, and command-line tools.