Help Desk Specialist

7 days ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 1,80,000 - ₹ 2,40,000
Customer Service Representative Opportunity

We are seeking a skilled and courteous customer service representative to join our team. As a key member of our organization, you will be responsible for providing exceptional service to clients and ensuring their needs are met.

This is a permanent role with opportunities for growth and development. The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

  • Greet clients positively and respond to all counter and telephone enquiries, confirming appointments as necessary
  • Liaise extensively with clients, including those with complex needs and multicultural backgrounds
  • Perform general administration duties, including booking client appointments, processing claims, data entry, and preparing customer invoices
  • Proactively identify client needs and offer technical advice on hearing aid devices and services repairs, where applicable
  • Guide patients to specific treatment locations within the clinic and inform them about clinical procedures and any required preparations
  • Minor hearing aid repairs, accurate checking and management of repairs
  • Assist clinicians in managing their appointments and clinical services to clients
  • Process electronic payments and complete daily settlement activities using company software
  • Undertake administrative tasks, including monthly reports and checks
Required Skills and Qualifications
  • Prior experience in providing exceptional customer service is an advantage
  • Moderate to advanced level computer literacy with Microsoft Office skills
  • Good interpersonal and communication skills, with the ability to care for people
  • Able to work independently and as part of a team, with a flexible approach to work and the ability to take ownership to achieve outcomes

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