Help Desk Professional

2 days ago

Chennai, Tamil Nadu, India beBeeKnowledge Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title:

Customer Support Specialist

Job Description:

  • Maintains a high level of knowledge about products, services, and tools.
  • Understands and consistently demonstrates knowledge of business processes when performing back office operations work.
  • Has a solid understanding of credit/financial principles and criminal justice system/criminal background report concepts.
  • Adheres to established processes and procedures when responding to emails, reviewing documents, completing transactions, and researching consumer disputes.
  • Works with the team to improve performance based on feedback and coaching to ensure high-quality work product is delivered to customers and consumers.
  • Performs other duties as assigned.

Requirements:

  • 1-3 years of experience in an operations job role or customer care/support job role.
  • Moderate skills in Microsoft applications.
  • Excellent verbal, written, and interpersonal communication skills.
  • Self-motivation and a self-starter mentality.
  • Attention to detail in all work completed.
  • Proactive approach to improving knowledge and adherence to company processes and procedures.
  • Collaborative mindset in a team-oriented work environment.
  • Ability to adapt to change and adjust priorities as needed.
  • Effective time management skills.

Benefits:

This role offers opportunities for growth and development in a dynamic work environment.

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