IT Help Desk Expert

2 days ago

Chennai, Tamil Nadu, India beBeeExpertise Full time ₹ 5,00,000 - ₹ 10,00,000

Job Overview

This is a role for individuals who are passionate about delivering top-notch technical support as an IT Help Desk Expert. As a specialist in this field, you will be the first point of contact for our customers, providing timely and effective resolutions to their technical queries.

About the Role:

  • Provide telephone-based technical troubleshooting support to our global customer base.
  • Handle basic technical assistance queries related to telecom, VoIP, networking, and general communication services.
  • Ensure high levels of customer satisfaction by resolving issues in a timely and efficient manner.

Key Responsibilities:

  • Develop strong relationships with customers through excellent communication skills.
  • Demonstrate empathy and patience, even in challenging situations.
  • Build rapport with customers and maintain a courteous, energetic, and professional demeanor.

Requirements:

  • Basic to intermediate understanding of networking concepts.
  • Intermediate to advanced knowledge of computer hardware and software.
  • Working knowledge of Windows, macOS, Android, and iOS operating systems.

Essential Skills:

  • Strong analytical and problem-solving skills.
  • Able to work effectively in a team environment.
  • Excellent written and verbal communication skills.

Preferred Qualifications:

  • Experience in BPO or the service industry.
  • Familiarity with CRM software.

What We Offer:

  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your resume and cover letter to us via email.

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