Business Growth Leader

Business Growth Manager

The Business Growth Manager is a strategic role that requires driving business growth, operational excellence and team development across multiple retail outlets within a designated region. This role demands a blend of comprehensive planning, hands-on execution and strong people management skills to achieve ambitious sales and profitability targets.

• P&L Management: Maximize the profitability of assigned stores by closely working with the business team to hit revenue and cost targets. Drive in-store sales through enhanced customer engagement while strategically managing operational costs.
• Change Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies and customer engagement strategies.
• Employee Retention & Development: Develop high-performing store teams by recruiting, motivating and retaining talent. Foster a positive work environment that encourages growth and reduces attrition, focusing on deep product and solution knowledge.
• Customer Experience & Retention: Ensure delivery of an unparalleled customer experience across all stores by educating customers about personalized plans and driving strong customer engagement and retention.
• Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports and providing actionable insights and recommendations.
• SOP Adherence & Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintaining consistent brand standards, visual merchandising guidelines and operational efficiency.
• Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the continuous evolution of the retail model.
• Market Intelligence: Stay informed about local market trends, competitor activities and customer feedback to inform regional strategies and contribute to broader business development.
• Audit Management: Be accountable for the successful execution of internal and external audits within the area.

Key Qualifications:

• Bachelor's degree in Business Administration, Retail Management, Marketing or a related field.
• 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from a Tier 1/Tier 2 MBA college.
• Proven track record in managing Store level P&L and driving financial results.
• Demonstrated experience in leading and successfully implementing change management initiatives.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Exceptional leadership, team-building and interpersonal communication skills.
• Ability to inspire, motivate and develop a high-performing team, with an emphasis on customer education and personalized solutions.
• Strong organizational skills and attention to detail, with a commitment to operational excellence.
• Proficiency in retail management software and reporting tools.
• Willingness to travel regularly within the assigned area.

Core Competencies:

• Experience: Proven experience in retail management, with significant time in multi-store operations.
• Education: MBA/PGDM in Marketing or Operations highly preferred; Bachelor's degree minimum.
• Leadership: Proven ability to lead, mentor and scale large teams.
• Strategic Vision: Capacity for annual business planning, sales forecasting and market opportunity visualization.
• Financial Acumen: Strong P&L management, cost control and budget oversight.
• Operational Mastery: Deep understanding of retail operations, compliance and store hygiene.
• Sales Driver: Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.
• Customer Escalation Management: Handle ground-level customer escalations and report it to the business team.
• Communication: Excellent interpersonal, presentation and negotiation skills.
• Problem-Solver: Logical decision-making in high-pressure situations, with a focus on remedying discrepancies.
• Adaptability: Ability to initiate and manage change effectively within the organization.