
Windows System Support Professional
7 days ago
We are seeking highly skilled Technical Support Specialists to deliver exceptional customer experiences with our products.
The successful candidate will be the first point of contact for our customers, playing a crucial role in ensuring they have a smooth and satisfying experience.
- Support Management: Assist customers with subscription management, payment issues, refunds, and token redemption.
- Product Expertise: Provide technical assistance for Microsoft products, including Windows and M365.
- Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
- Solution Guidance: Help customers with product download, installation, and activation, recommending appropriate solutions.
- Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
Key Requirements:
- Demonstrated Experience in Microsoft Product Support and Windows Support.
- Excellent Communication Skill (Speak and Chat in English).
- Minimum typing speed of 30 words per minute.
- Proficiency in managing accounts, payments, and billing inquiries.
- Strong Troubleshooting Skills for Software and Connectivity Issues.
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