Senior Client Advocate
3 weeks ago
About GLG
">GLG is a global expert network that connects clients with top professionals from various fields. As a Member Solutions Associate, you will play a vital role in delivering exceptional customer support and managing relationships with our Network Members.
">Key Responsibilities
">- Interact with Network Members daily to answer questions and provide support through multiple channels.
- Solve complex inquiries related to payments and technology tools in a timely and thoughtful manner.
- Develop knowledge of customer service technology tools, including Zendesk.
- Adhere to standardized workflows to provide a consistent service experience.
Requirements
">- Graduate or postgraduate degree from a top-tier university.
- 2+ years of relevant experience in a customer-centric environment.
- Strong written and verbal communication skills using various communication channels.
- Passion for high-level customer service and teamwork.
- Demonstrated commitment to detail, ideally in a high-volume, fast-paced environment.
What We Offer
">- A competitive salary range of $55,000 - $70,000 per annum.
- The opportunity to work in a dynamic, fast-paced environment with a global company.
- A chance to develop your skills and expertise in customer service and relationship management.
About the Role
">This is a full-time position based in Gurgaon, India. The ideal candidate will be a bright, positive, and flexible individual who can think creatively and work effectively independently or collaboratively in a team.
">We seek individuals who possess the highest integrity and professionalism in all their endeavors and are passionate about providing exceptional customer service.
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