Senior Client Advocate

3 weeks ago


Gurgaon, Haryana, India GLG Full time

About GLG

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GLG is a global expert network that connects clients with top professionals from various fields. As a Member Solutions Associate, you will play a vital role in delivering exceptional customer support and managing relationships with our Network Members.

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Key Responsibilities

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  • Interact with Network Members daily to answer questions and provide support through multiple channels.
  • Solve complex inquiries related to payments and technology tools in a timely and thoughtful manner.
  • Develop knowledge of customer service technology tools, including Zendesk.
  • Adhere to standardized workflows to provide a consistent service experience.
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Requirements

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  • Graduate or postgraduate degree from a top-tier university.
  • 2+ years of relevant experience in a customer-centric environment.
  • Strong written and verbal communication skills using various communication channels.
  • Passion for high-level customer service and teamwork.
  • Demonstrated commitment to detail, ideally in a high-volume, fast-paced environment.
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What We Offer

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  • A competitive salary range of $55,000 - $70,000 per annum.
  • The opportunity to work in a dynamic, fast-paced environment with a global company.
  • A chance to develop your skills and expertise in customer service and relationship management.
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About the Role

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This is a full-time position based in Gurgaon, India. The ideal candidate will be a bright, positive, and flexible individual who can think creatively and work effectively independently or collaboratively in a team.

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We seek individuals who possess the highest integrity and professionalism in all their endeavors and are passionate about providing exceptional customer service.



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