Digital Client Success Lead

3 days ago


Gurgaon, Haryana, India Ultra Platform Full time

At Ultra Platform, we are seeking a talented Digital Client Success Lead to join our team in Gurgaon. This role will play a crucial part in fostering strong relationships with our advertisers and driving exceptional results for them.

About the Role

We are looking for a seasoned professional to cultivate and nurture deep relationships with assigned advertisers, serving as their trusted advisor and advocate. As a Digital Client Success Lead, you will be responsible for:

  • Client Relationship Management: Developing and maintaining strong relationships with clients to ensure their marketing objectives are met.
  • Campaign Optimization: Collaborating closely with internal teams to analyze campaign performance, identify areas for improvement, and deliver actionable insights.
  • Data-Driven Strategy: Leveraging campaign data to provide expert analysis, reporting, and troubleshooting, informing future client strategies and ensuring optimal results.
  • Goal Alignment: Understanding clients' marketing objectives in depth, tracking key performance indicators, and measuring success against defined metrics.

You will also be responsible for identifying opportunities for account growth and upselling, proactively seeking to expand the scope of client relationships and revenue generation.

Requirements

To be successful in this role, you will need:

  • Experience: 2+ years of client success/account management/sales management experience in performance marketing, demonstrating a proven track record of success.
  • Organization and Multitasking: Exceptional organizational skills and the ability to manage multiple responsibilities effectively, while maintaining a high level of attention to detail.
  • Technical Proficiency: Experience in mobile and programmatic advertising is a plus, but a strong understanding of digital marketing principles is essential.
  • Mindset: Open-mindedness, flexibility, positivity, and a curious approach to problem-solving.
  • Business Acumen: Proven ability to drive revenue growth and achieve quarterly business goals, demonstrating a strong understanding of business metrics and KPIs.
  • Communication: Excellent written and verbal communication skills, capable of effectively conveying complex information to clients and internal stakeholders.

We offer a competitive salary of ₹9-10 LPA, along with a dynamic work environment and opportunities for growth and development. If you are a motivated and results-driven professional looking to take your career to the next level, please apply today.



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