Customer Success Advocate

3 days ago


Gurgaon, Haryana, India Sumtracker Full time

We are seeking a highly motivated and driven individual to join our team as a Customer Success Advocate. This role will play a critical part in ensuring our clients achieve maximum value from our SaaS product.

About the Role

As a Customer Success Advocate, you will be the voice of our customers and a key bridge between them and our product team. You will provide ongoing support, answer customer questions via chat, emails, and video calls. You will also gather customer feedback, identify pain points, and effectively communicate their needs to the product team to drive product improvements.

Responsibilities
  • Provide exceptional customer support and resolve issues in a timely manner
  • Gather customer feedback and insights to inform product development
  • Develop and maintain high-quality help documentation and create engaging how-to video tutorials
  • Craft and send onboarding email sequences and monthly newsletters to foster a thriving user community
  • Identify opportunities to automate tasks related to support, onboarding, and email communication to improve efficiency and scalability
Requirements
  • Bachelor's or Master's degree in a relevant field (engineering or MBA)
  • Excellent communication and problem-solving skills
  • Strong passion for helping customers succeed and commitment to providing outstanding service
  • Ability to work independently and manage multiple tasks effectively
About Sumtracker

Sumtracker is a fast-growing SaaS startup revolutionizing inventory management for e-commerce businesses worldwide. Our powerful software empowers merchants selling across major platforms like Shopify, Amazon, eBay, Etsy, and more. We're proud to support a global client base across the US, UK, Australia, and beyond.

Why Join Us?

We offer a competitive salary of 7 LPA, remote work flexibility, growth opportunities, and the chance to make a real impact on customer satisfaction and contribute to the growth of our company. Join us as we simplify the complexities of inventory for e-commerce entrepreneurs and become the industry leader in this exciting space.



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