Customer Order Service Specialist

5 days ago


Vizag, Andhra Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

Deliver exceptional customer order service by processing equipment, media, and consumables orders accurately.

Key Responsibilities:

Order Fulfillment

Process orders in SAP/C4C ensuring all defined parameters are accurate for timely invoicing and perfect order fulfillment goals.

Handle 1st level customer inquiries/complaints, escalating complex issues to senior experts or team leads.

Collaboration

Closely work with internal teams like sales, supply chain, planners, credit/finance, and logistics for seamless product/service delivery.

Interact with channel partners/sales teams for product availability and inform customers on order status.

Document Management

Collect relevant documents from logistics and customers' acceptance to trigger invoicing process.

Maintain all relevant documentation for submission as per audit requirements.

Additional Responsibilities

Manage customer claims on defective products in SAP, coordinating with customer, manufacturing, logistics, and transportation to understand root cause analysis.

Participate in regular market calls and governance discussions with internal and external stakeholders.

Requirements:

Education: Min bachelor's degree required.

Experience: 1-3 years in Order Management, Order Fulfillment, or related functions preferred.



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