Order Coordinator

6 days ago

Vizag, Andhra Pradesh, India beBeeOrder Full time ₹ 8,00,000 - ₹ 12,00,000

About the Role:

We are seeking an Order Coordinator to join our Global Shared Services Centre in a fast-paced, changing environment.

Key Responsibilities:

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability and lead times
  • Troubleshoot customer issues, responding in a timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.

Requirements:

  • A high-energy individual with strong time management skills to effectively prioritize daily tasks
  • Customer first mentality with demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment with strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • The ERP system, SAP and Salesforce system are preferred

Education and Work Experience:

  • Bachelor's degree in business or related field
  • 4+ years of experience with account management and customer service in a high tech environment
  • Basic accounting knowledge and understanding of international trade principles

Culture:

We strive for excellence by recognizing innovation, perseverance, and hard work. Our collaborative environment encourages creative solutions and fosters personal growth.

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