
Customer Service Representative
2 days ago
We are seeking a skilled Order Management professional to manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
The ideal candidate will provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries.
Key Responsibilities:
- Order Management: Manage and resolve customer inquiries related to orders.
- Order Tracking and Resolution: Investigate and resolve order discrepancies.
- Communication: Communicate with internal team to resolve order-related issues.
- Problem Solving: Analyze and resolve complex customer complaints.
- Process Improvement: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
To be successful in this role, the following skills and qualifications are required:
1. Experience: 1-2 years of customer service experience, preferably in Order Management.
2. Skills:
a. Excellent communication skills, problem-solving and analytical skills.
b. Strong attention to detail and ability to multitask.
c. Proficiency in Microsoft Office.
d. Ability to work in a fast-paced environment and adapt to changing priorities.
3. Language: Fluency in English (written and verbal) is required.
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