Customer Service Representative

1 day ago

Vizag, Andhra Pradesh, India beBeeCustomerService Full time ₹ 5,55,259 - ₹ 8,30,763
Job Opportunity

This position involves delivering exceptional customer service and managing collections through telephone interactions.

Key Responsibilities:
  • Resolve inquiries, requests, and complaints in a timely manner, ensuring customer satisfaction at the first point of contact.
  • Utilize sound judgment to make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Maintain high quality standards and adhere to key performance indicators and service level agreements.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Meet key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Stay updated with industry knowledge and utilize business tools to identify problem areas and document business requirements through various updates and training sessions.

SKILLS AND COMPETENCIES

  • Strong verbal and written communication skills
  • Ability to possess a neutral accent and adapt to US culture.
  • Capacity to resolve customer queries in the first point of contact.
  • Focus on delivering a positive customer experience.
  • Professionalism, courtesy, friendliness, and empathy are essential qualities.
  • Active listening skills are crucial.
  • Good data entry and typing skills are required.
  • Able to multitask.
  • Can handle fast-paced, innovative, and constantly changing environments.
  • Team player required.
  • Contribution to process improvement is valued.
Requirements:
  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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