Automotive Customer Service Representative
3 days ago
- Handle customer inquiries regarding vehicle issues and provide timely resolutions.
- Communicate warranty coverage, claims, and service processes to customers in a clear and concise manner.
- Collaborate with service centers, mechanics, and technical teams to ensure prompt issue resolution.
- Manage warranty claims, maintaining accurate documentation throughout the process.
- Offer initial technical support and troubleshooting assistance to customers based on their feedback.
- Follow up with customers to ensure timely resolution of issues and maintain high satisfaction levels.
- Record all interactions, complaints, and solutions using CRM tools.
- Escalate complex cases to higher technical support or warranty teams when necessary.
Eligibility Criteria
- Education: Minimum graduate degree; preference given to candidates with an automotive or technical background.
- Experience: 1–3 years of experience in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in Hindi and English; knowledge of other regional languages is an asset.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is advantageous.
Benefits
- Opportunity to work in a dynamic team environment.
- Professional growth and development opportunities.
- Competitive compensation package.
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