Senior Leadership Position

5 days ago


Kottayam, Kerala, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Senior Leadership Position

As a key leader in innovation, you will oversee a team of consultants who design and execute transformation roadmaps for clients across multiple service domains.

Key Responsibilities:

  • Direct the daily execution of cross-functional transformation initiatives and drive milestones to realization.
  • Communicate with key stakeholders, including executive management, business owners, and process leads.
  • Collaborate with consultants to develop business cases analyzing feasibility and impact across multiple service lines.
  • Identify new technologies relevant to service lines with potential for scaling.
  • Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement, and metric improvement.

Profile and Experience:

Required Qualifications:

  • Bachelor's degree in computer science, engineering, or a relevant field and 10+ years of change management or transformation experience.
  • 5+ years of Program Management experience in a matrix environment.
  • Exposure to driving complex improvement/transformation projects across multiple accounts/domains.
  • Transformation/Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma).
  • Strong understanding of AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.).
  • Experience in the contact center or BPO industry (Voice).
  • Experience collaborating cross-functionally within all organizational levels to build collaborative relationships.
  • Strong internal client-facing skills with excellent communication, negotiation, and conflict management skills.
  • Flexibility to work in shifts.

Preferred Qualifications:

  • Working knowledge of the Scaled Agile Framework.
  • Six Sigma Greenbelt or Black belt/PMP/OCM (Organizational Change Management) certification preferred.


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