Customer Service Liaison Manager

12 hours ago


Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Customer Service Liaison Manager

We are seeking a highly skilled and experienced professional to fill the role of Customer Service Liaison Manager. In this position, you will be responsible for developing and executing effective customer service strategies that meet our clients' sales and marketing objectives.

  • Main Responsibilities:
  • To actively participate in customer service strategy discussions between client and agency teams.
  • To work independently on assignments, handle client meetings, take briefs, and present agency recommendations.
  • To minute and circulate all discussions/briefs/information post client meetings and interactions.
  • To obtain, tabulate, maintain, and update sales and market share information for the client and its competitors.
  • To prepare briefs for creative development, market planning, and research.
  • To conduct internet searches, compile information, and support work development.
  • To follow up with departments to ensure jobs are executed as per brief and time schedules.
  • To coordinate with departments for photography assignments, film/TV production, radio production, etc.
  • To supervise estimates and bills, forward outstanding statements, and follow up on timely payment collection.

Requirements:

  • A graduate or postgraduate degree in a related field is required.
  • 6 months to 1 year of experience in a similar role is necessary.


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