Banquet Operations Manager

10 hours ago

Amritsar, Punjab, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 24,00,000

About the Role

We are seeking a seasoned leader to serve as a strategic partner to the Business Head, supporting the division's mission to achieve revenue growth, margin improvement, and operational excellence targets.

This role takes ownership of delegated operational areas, drives continuous improvement initiatives, and provides leadership continuity in the absence of the Business Head.

Key Performance Areas

  • Support the Business Head in preparing and executing the Annual Business Plan, monthly revenue forecasting, and expense control.
  • Lead P&L reviews for specific channels or projects, providing analysis on cost drivers, budget adherence, and profitability.
  • Achieve revenue targets across all segments, including social events, weddings, conferences, and strategic partnerships.
  • Implement and monitor event-level cost controls, proactively addressing financial variances.
  • Oversee receivables tracking, coordinate with finance teams for timely collections, minimize revenue leakage, and ensure reporting accuracy.
  • Contribute to Opex and Capex planning by gathering operational input and aligning infrastructure requirements for seamless event execution.

Day-to-Day Operations

  • Ensure events are executed to the highest standards, with an emphasis on consistency and guest experience.
  • Manage event planning logistics, from menu creation to vendor management and onsite coordination.
  • Benchmark operational performance against industry trends and recommend innovations to keep services competitive and exceptional.

Guest Experience

  • Anticipate and meet guest needs, delivering personalized service that aligns with brand promise and cost guidelines.
  • Handle escalation of guest inquiries or issues, ensuring resolution meets or exceeds expectations.

Culture and Talent Development

  • Partner with department heads on performance management, talent development, and team motivation programs.
  • Participate in recruitment and onboarding of key associates, fostering a culture of excellence and service.
  • Lead by example in setting standards for appearance, hygiene, and professionalism throughout the operation.
  • Champion staff training initiatives and recognize high performers, while addressing performance gaps through constructive feedback.

Operational Excellence

  • Operate with delegated authority over daily operations, acting as Business Head's proxy when required.
  • Participate in decision making for operational, financial, and people matters within organizational policies and brand standards.
  • Coordinate with support functions (Finance, Procurement, HR) as per established delegation.

Requirements

  • Several years of progressive responsibility within large-scale banqueting/catering operations, including experience in P&L, sales, and team leadership.
  • Proven success in driving operational excellence, revenue growth, and customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to interpret business data and implement solutions.
  • Excellent communicator, collaborative leader, and champion for brand values and service quality.
  • In-depth knowledge of industry regulations, market trends, and luxury F&B standards.

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