Marketplace E-commerce Growth Manager
4 days ago
The Marketplace E-commerce Growth Manager at XpertReach will drive the company's growth and presence across various online marketplaces in India. This role involves overseeing all aspects of e-commerce marketplace operations, from developing and executing sales strategies to optimizing product listings and enhancing customer engagement. The Manager will collaborate with cross-functional teams to maximize visibility, profitability, and customer satisfaction in the competitive home appliance sector.
Key Responsibilities:
- Marketplace Strategy & Planning:
- Develop a strategic plan for growth on key marketplaces, including Amazon, Flipkart, and other relevant e-commerce platforms.
- Conduct competitive analysis, identify trends, and use insights to optimize product positioning.
- Create annual, quarterly, and monthly sales plans to meet growth objectives and drive profitability.
- Product Listings & Catalog Management:
- Manage and optimize product listings, ensuring accurate descriptions, pricing, images, and specifications.
- Enhance product visibility through SEO optimization, keyword planning, and A+ content on platforms.
- Oversee catalog updates and product launches, maintaining a consistent brand image and accurate information.
- Sales & Performance Analysis:
- Monitor sales performance, identifying top-selling SKUs and areas for improvement.
- Track and analyze metrics like conversion rates, sales growth, return on ad spend, and customer feedback.
- Generate weekly and monthly performance reports and provide actionable insights to improve KPIs.
- Inventory & Order Management:
- Collaborate with the supply chain and operations teams to ensure optimal inventory levels across marketplaces.
- Implement measures to reduce stockouts, overstock situations, and optimize fulfillment strategies.
- Ensure timely order fulfillment and resolve any logistics-related issues with marketplaces.
- Marketing & Promotions:
- Develop and execute marketplace-specific promotional campaigns, including discounts, deals, and product bundling.
- Work closely with digital marketing teams to leverage paid ads, sponsored listings, and display ads.
- Collaborate with marketplace account managers to drive visibility and take advantage of promotional opportunities.
- Customer Experience & Feedback:
- Ensure positive customer experiences by responding to queries, reviews, and feedback in a timely manner.
- Track customer satisfaction metrics, including ratings and reviews, and implement actions to improve.
- Lead initiatives to resolve customer complaints and enhance after-sales support across marketplaces.
Requirements
- Key Skills and Qualifications:
- Bachelor's degree in Business, Marketing, or a related field; an MBA is a plus.
- 5-8 years of experience in e-commerce, specifically in marketplace management for consumer goods or kitchen appliances.
- Proven track record of driving sales growth and managing P&L for products on marketplaces.
- Strong knowledge of e-commerce best practices, SEO, and digital marketing in a B2C environment.
- Proficiency in using marketplace tools like Amazon Seller Central, Flipkart Seller Hub, and third-party analytics tools.
- Excellent analytical skills and experience with data-driven decision-making.
- Strong communication, negotiation, and cross-functional collaboration skills.
- Ability to thrive in a fast-paced environment and adapt to changing industry dynamics.
Benefits
- Competitive salary and performance-based incentives
- Health insurance and other benefits
- Opportunity to work with a leading company in the FMCD appliance industry and grow within a dynamic team
- Learning and development programs
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