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Leading City Operations Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeOperations Full time ₹ 40,00,000
City Operations Lead

As a senior leader, you will oversee the entire city operations for our quick service app.

Key Responsibilities:

  • Ensure timely delivery of services to customers across the city
  • Manage and train ground staff and last mile operations teams
  • Streamline processes and procedures to enhance customer satisfaction, reduce costs, and improve service efficiency
  • Design an optimized delivery network to minimize delivery timelines and increase efficiency
  • Develop scalable processes that can be replicated in all top cities
  • Monitor key performance indicators such as on-time delivery, service breaches, lost orders, and cost per service
  • Lead teams of hub executives and recruiters
  • Drive service staff acquisition through on-ground marketing efforts

Requirements:

  • 10-14 years of experience in driving business and last mile operations
  • Proven track record in handling large grey collar teams and complex ground operations
  • Excellent data and analytical skills to own performance metrics
  • Fluency in English, Hindi, and Marathi

Perks:

Competitive compensation package

Location: Mumbai