City Manager

10 hours ago

Bengaluru, Karnataka, India DriverShaab Full time
City Head / City Manager — DriverShaab (Kalyan Nagar, Bengaluru )

Location: On-site, Kalyan Nagar (Bengaluru)

Function: City Operations (Driver Management & Logistics)

CTC: Up to ₹4.2 lakhs per annum (max) — candidates must be comfortable with this cap

Role Purpose

Own DriverShaab's city operations in Bengaluru—build and lead a high-performing driver network, deliver client SLAs, control costs, and handle escalations end-to-end. This role needs someone from driver management/logistics who understands the ground reality of the driver ecosystem , can lead from the front, and is available whenever operations require .

Key ResponsibilitiesSupply & Rostering: Build/maintain a reliable pool of Driver Partners; daily rostering for routes/shifts; ensure attendance & replacements. SLA Delivery: Hit fill rate , on-time reporting , replacement TAT , and NPS/complaint resolution targets for all client accounts. People Leadership: Hire, train, and manage TLs/field execs; coach drivers on SOPs, safety, client etiquette, and app usage. Escalations & Crisis Mgmt: Own incident response (accidents, absenteeism spikes, client escalations); restore ops quickly with clear communication. Compliance & Documentation: Ensure KYC, background checks, PoSH briefings, attendance logs, and platform-first bookings (DSB Technology). Commercial Hygiene: Verify invoices, sign-off attendance/OT, control leakages; support

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