City Manager

4 weeks ago

Bengaluru, Karnataka, India Salontym - Salon at home Full time
Job Description

Job Title: City Manager Bangalore

About Us

We are a fast-growing startup redefining the home-salon experience for women by providing safe,

professional, and premium beauty services at their doorstep. We are looking for a City Manager to

lead our Bangalore operations, ensuring seamless service delivery, team management, and customer

satisfaction.

Roles & Responsibilities

Hiring & Team Management

Recruit, onboard, and train beauticians and service professionals.

Build and retain a reliable pool of skilled experts.

Monitor performance, attendance, and service quality of the team.

City Operations & Service Delivery

Manage end-to-end daily operations of the Bangalore market.

Ensure smooth scheduling, order allocation, and service fulfillment.

Track operational metrics (orders, expert utilization, revenue, etc.) and optimize

efficiency.

Maintain stock of products and ensure timely replenishment.

Customer Escalations & Experience Management

Handle customer escalations, complaints, and queries with professionalism and

empathy.

Work closely with the team to resolve issues quickly and maintain high customer

satisfaction.

Monitor service feedback and implement quality improvement measures.

Desired Qualifications & Skills

Graduate with 36 years of experience in operations, business management, or customer

service (beauty/wellness/startup experience preferred).

Strong people management skills with ability to hire, motivate, and lead a team.

Excellent communication and problem-solving skills.

Ability to handle escalations tactfully while ensuring customer satisfaction.

Organized, target-oriented, and comfortable working in a fast-paced startup environment.

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