City Manager
2 days ago
Company Description
SalonTym - Salon At Home is the leading on-demand salon services app that brings top-tier beauty professionals to your doorstep. Our app allows customers to book a range of services including haircuts, hair coloring, styling, waxing, manicures, pedicures, and facials. Enjoy professional salon services from the comfort of your home, at a time that fits your busy schedule. With SalonTym, you can experience luxury and convenience without compromising on time, money, or comfort.
Job Title: City Manager – Bangalore
About Us
We are a fast-growing startup redefining the home-salon experience for women by providing safe, professional, and premium beauty services at their doorstep. We are looking for a
City Manager
to lead our Bangalore operations, ensuring seamless service delivery, team management, and customer satisfaction.
Roles & Responsibilities:
Hiring & Team Management-
- Recruit, onboard, and train beauticians and service professionals.
- Build and retain a reliable pool of skilled experts.
- Monitor performance, attendance, and service quality of the team.
City Operations & Service Delivery-
- Manage end-to-end daily operations of the Bangalore market.
- Ensure smooth scheduling, order allocation, and service fulfillment.
- Track operational metrics (orders, expert utilization, revenue, etc.) and optimize efficiency.
- Maintain stock of products and ensure timely replenishment.
Customer Escalations & Experience Management-
- Handle customer escalations, complaints, and queries with professionalism and empathy.
- Work closely with the team to resolve issues quickly and maintain high customer satisfaction.
- Monitor service feedback and implement quality improvement measures.
Desired Qualifications & Skills.
- Graduate with
3–6 years of experience
in operations, business management, or customer service (beauty/wellness/startup experience preferred).
- Strong people management skills with ability to hire, motivate, and lead a team.
- Excellent communication and problem-solving skills.
- Ability to handle escalations tactfully while ensuring customer satisfaction.
- Organized, target-oriented, and comfortable working in a fast-paced startup environment.
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