
Customer Experience Advocate
2 days ago
Delivering Exceptional Customer Experiences
Job Description:- We are seeking a proactive and customer-focused professional to handle our International customer support operations.
- The ideal candidate will provide world-class service to customers across different countries, ensuring high customer satisfaction by resolving queries, handling complaints, and providing timely solutions in a professional manner.
Maintaining a Positive Attitude and Professionalism
- Handle inbound and outbound customer communication via email, chat for international customers.
- Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
- Update customer records and interactions in CRM systems accurately and timely.
Key Responsibilities:
- Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
- Coordinate with internal teams to resolve customer issues effectively.
- Monitor customer feedback and report recurring issues to management for process improvement.
- Bachelor's degree in any discipline.
- Excellent written and spoken English communication skills.
- Prior experience in customer service, preferably in an international BPO or shared service environment.
- Good computer skills, including MS Office and CRM software.
Benefits and Opportunities
- Strong problem-solving skills and attention to detail.
- Able to handle stressful situations calmly and professionally.
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