Customer Experience Specialist

2 weeks ago


Dindigul, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Summary:

As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service via phone or email. You will provide timely and accurate solutions to customer issues, escalating unresolved queries to internal teams as needed.

Key Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner.
  • Provide solutions to customer issues while adhering to established processes and service level agreements.
  • Maintain accurate records of customer interactions and collaborate with cross-functional teams to enhance the customer experience.

Requirements:

  • Strong communication and interpersonal skills are essential for building relationships with customers and internal stakeholders.
  • The ability to work in a team environment and handle pressure situations is crucial for success in this role.
  • Good problem-solving skills and a proactive attitude are necessary for identifying and resolving customer issues efficiently.

What We Offer:

We offer a dynamic work environment that values innovation and teamwork. As a Customer Experience Specialist, you will have the opportunity to develop your skills and advance your career in a fast-paced industry.



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