Customer Experience Specialist

2 days ago


Dindigul, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000

About Us

We are a WhatsApp-based marketing and engagement platform empowering businesses to grow their revenues via WhatsApp.

  • Over 400 crore WhatsApp messages are exchanged yearly between businesses and users via our platform.
  • We are trusted by top brands like Vivo, PhysicsWallah, and others.
  • Bizneses drive 25-80% of their revenues using our platform.
The Opportunity
  • You will work with a dynamic and fast-growing team passionate about customer success.
  • You will gain hands-on experience in building and optimizing support systems and processes.
  • You will collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
  • You will be part of a mission-driven startup shaping the future of WhatsApp-led engagement.
Responsibilities
  • Custoemr Interaction: Manage customer inquiries across phone, email, live chat, and social media.
  • Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Custoemr Records: Maintain detailed, accurate records of all interactions in CRM/support tools.
  • Product Knowledge: Develop deep expertise in our platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.
Qualifications
  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings (2 PM – 11 PM IST).

Why Join Us?

  • Be part of a supportive and innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling startup.
  • Directly contribute to the success of businesses generating a large share of revenues via our platform.
  • Growth opportunities for your career in a company where customer satisfaction is the top priority.


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