Customer Experience Specialist

2 days ago

Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 24,00,000 - ₹ 40,00,000

Delivering exceptional customer experiences is at the heart of our business. With a legacy spanning over 40 years, we have mastered the art of blending tradition with contemporary artistry to create finely crafted pieces that celebrate heritage and sophistication.

The ideal candidate will be a proactive and detail-oriented individual who excels in a client-focused environment, is highly organized, and contributes to both daily execution and long-term improvements in customer engagement.

A successful candidate will have experience in CRM, luxury retail, or jewelry brands and possess strong communication and interpersonal skills.

We are looking for someone who is passionate about delivering exceptional customer experiences, maintaining accurate records, and providing timely and professional responses to client inquiries. If you are a team player with excellent problem-solving skills and a commitment to quality, we encourage you to apply.

Key Responsibilities:

  • Manage client interactions via calls, WhatsApp, email, and in-person communication
  • Provide timely, professional, and solution-oriented responses
  • Maintain customer records, order details, and communication logs accurately
  • Plan and execute CRM campaigns to drive client retention
  • Track and analyze customer interactions to provide actionable insights
  • Identify recurring issues and support process improvement initiatives
  • Work closely with sales, marketing, and production teams to resolve client queries
  • Build and maintain strong relationships with high-value clients
  • Report on customer trends, feedback, and loyalty metrics to leadership

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