Customer Service Specialist

4 days ago


Dindigul, Tamil Nadu, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 60,00,000

About the Role

We are seeking an accomplished Customer Service Specialist to provide exceptional support and ensure a positive customer experience. As the first point of contact for our clients, you will be responsible for handling inquiries and resolving issues efficiently.

Key Responsibilities

  • Provide prompt and accurate information about products and services via phone, email, and chat.
  • Respond to client inquiries and resolve complaints in a timely manner.
  • Maintain detailed records of client interactions and transactions.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.

Requirements

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.

PREFERRED SKILLS

  • Prior experience in BPO, IT, SaaS, or client support roles.
  • Knowledge of customer success practices and client retention strategies.


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