
Customer Service Representative
3 days ago
Job Title: Customer Service Professional
We are seeking a seasoned and proactive customer service professional to handle customer inquiries with empathy and efficiency, ensuring a smooth and positive customer experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, and social media
- Resolve issues promptly while maintaining a professional attitude
- Maintain accurate customer records using internal tools
- Ensure timely follow-ups and status updates to customers
- Coordinate with internal departments for quick resolutions
- Track complaints, returns, and exchanges efficiently
- Suggest process improvements for better customer service
- Prepare regular reports for management review
Qualifications:
- Bachelor's degree in any discipline
- 2 to 3 years of relevant experience in customer service or support roles
- Fluent in English (spoken and written)
- Excellent communication and interpersonal skills
- Proficiency in data entry, filters, and reports
- Strong follow-up and time management abilities
- Ability to stay calm under pressure and handle multiple tasks
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