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Customer Service Champion
3 weeks ago
Ecomous empowers Direct-to-Consumer brands across diverse sectors, including haircare, pet products, and wellness.
The Sales & Customer Experience Specialist ensures a seamless customer journey through proactive engagement, issue resolution, and feedback collection via email, calls, and chat channels. Logistics and order management are integral components of this role.
Key Qualifications:
- Excellent Communication Skills: Provide top-notch customer service and respond effectively to inquiries and issues.
- Strong Problem-Solving Abilities: Analyze and resolve complex problems efficiently.
- Customer-Focused Mindset: Prioritize customer needs and preferences.
- Attention to Detail: Ensure accuracy and precision in all interactions.
- Teamwork and Collaboration: Work closely with colleagues to achieve shared goals.
- Fluency in English and Hindi: Strong language skills are essential for effective communication.
What You'll Achieve:
- Deliver exceptional customer experiences that drive satisfaction and loyalty.
- Resolve issues promptly and professionally, ensuring customer trust.
- Analyze customer feedback and use insights to inform business decisions.
- Contribute to a positive work environment by maintaining excellent teamwork and collaboration skills.
