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Customer Experience Specialist
2 weeks ago
We are seeking a skilled customer-focused professional to handle client interactions, resolve inquiries, and provide end-to-end support. As a key member of our team, you will be responsible for maintaining long-term customer relationships, ensuring service satisfaction, and coordinating with internal teams to deliver smooth operations.
Main Responsibilities- Act as the first point of contact for customer queries via phone, email, and other channels.
- Maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues.
- Coordinate with operations, dispatch, and visibility teams to resolve service-related concerns.
- Provide support for account setup, documentation, and order processing.
- Manage escalations and ensure proactive communication with customers.
- Assist in onboarding new clients and providing guidance on services offered.
- Document customer interactions and maintain accurate records in CRM systems.
- Gather feedback and share insights with management to enhance customer experience.
- Bachelor's degree in Business, Logistics, or a related field is preferred.
- Minimum 2-3 years of experience in customer service, client relations, or logistics support.
- Strong communication skills (verbal and written) in English.
- Problem-solving ability with a customer-first mindset.
- Good knowledge of North American Trucking operations is preferred.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools is required.
