
Chief Customer Advocate
3 days ago
We are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support group, you will play a critical role in ensuring the satisfaction and success of our customers.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Responsibilities- Troubleshoot customer issues and perform root cause analysis.
- Guide and assist customers on product usage.
- Handle customer data import/export from production systems.
- E nsure customer data is properly updated in production systems.
- Process confidential data and information according to guidelines.
- Contribute to the development of product content for internal and external stakeholders.
- Generate reports from single or multiple systems.
- Bachelor's degree from an accredited university or college in computer science.
- 3+ years of experience in product customer support.
- Excellent interpersonal and collaborative skills.
- An analytical mind and inclination for problem-solving.
- Ability to translate business requirements into non-technical, lay terms.
- Good documentation skills.
- Keen attention to detail.
- Strong written and verbal communication skills.
- Strong customer-relationship skills – responsiveness, sensitivity, diplomacy.
- Competitive salary and comprehensive benefits package.
- Opportunities for continuous career growth and development.
- Exposure to cutting-edge technologies and advanced cybersecurity practices.
- A dynamic, enjoyable work environment that recognizes and celebrates exceptional work.
- Straightforward and transparent policies.
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