Guest Services Team Lead
2 days ago
Job Title: Guest Services Team Lead
Location: Hyderabad, India
Job Summary:
We are seeking a seasoned Guest Services Team Lead to lead and manage a team of guest services associates in a fast-paced resort or theme park environment. The ideal candidate will have excellent communication skills, a passion for hospitality, and a proven track record in team management.
Key Responsibilities:
- Lead and train a team of guest service associates to ensure smooth operations and exceptional customer experiences.
- Serve as the primary point of contact for guest inquiries, concerns, and feedback, addressing issues promptly and effectively.
- Maintain a positive and welcoming atmosphere for all visitors, ensuring high-quality guest service delivery.
- Develop and implement operational procedures for guest services, aligning with company standards.
- Monitor team performance, providing regular coaching and feedback to team members.
- Handle guest complaints or difficult situations with professionalism, ensuring customer satisfaction.
- Collaborate with other departments to ensure a seamless guest experience.
- Analyze guest feedback, identifying areas for improvement and implementing corrective actions.
- Manage guest service-related reports and documentation.
- E nsure compliance with safety standards and company policies.
Qualifications:
- Bachelor's degree in Hospitality, Tourism, or a related field is preferred.
- 3-5 years of experience in a guest services role, with at least 1-2 years in a leadership position in a resort, theme park, or similar environment.
- Strong leadership and team management skills.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced, high-pressure environment.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with guest service software and point-of-sale systems.
- Flexibility to work weekends, holidays, and varying shifts as required.
Benefits:
- Competitive salary: ₹850,000 - ₹1,050,000 per annum, depending on experience.
- Opportunities for career growth and development within a dynamic organization.
- Discounts on services, products, and attractions.
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