Genetec and OnGuard Support Specialist

20 hours ago

India beBeeSecurity Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description

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We are seeking a skilled Physical Security Specialist to join our offshore team. The ideal candidate will be responsible for providing second-level support for Genetec Security Center and OnGuard access control systems, troubleshooting issues, and implementing system enhancements.

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This role requires a strong understanding of physical security systems, integration capabilities, and excellent analytical skills to improve system performance and support operational security needs.

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Key Responsibilities:

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  • ">
  • Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.">
  • Analyze, debug, and resolve system incidents, alarms, and operational issues.">
  • Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.">
  • Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.">
  • Implement software upgrades and patches in accordance with company processes.">
  • Develop and maintain technical documentation, user guides, and support procedures.">
  • Conduct root cause analysis for recurring issues and initiate preventive measures.">
  • Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.">
  • Support integration with third-party security systems (CCTV cameras, Alarm systems, etc.) and IT infrastructure.">
  • Deliver training and knowledge transfer sessions to junior staff or end-users when required.">
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Required Qualifications:

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  • ">
  • Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.">
  • 3+ years of hands-on experience with Genetec Security Center and/or OnGuard Access Control System support, maintenance, and enhancements.">
  • Good understanding of access control concepts, physical security principles, and industry standards.">
  • Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks).">
  • Strong knowledge of SQL and database management related to Genetec/OnGuard platforms.">
  • Proficiency in scripting or programming languages such as PowerShell, C#, or .NET for automation and customization.">
  • Familiarity with server and client software installation and configuration.">
  • Ability to work effectively in a remote/offshore environment and coordinate with global teams.">
  • Strong analytical, problem-solving, and communication skills.">
  • Ability to work independently and manage priorities effectively.">
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Benefits:

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  • Work on cutting-edge physical security technologies.">
  • Flexible work hours with remote working option.">
  • Opportunity to collaborate with global security and IT teams.">
  • Career growth in the growing field of integrated security systems.">
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